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Your Privacy Comes First at jago99

We've built our privacy framework around your account security and payment safety. When you open an account with us, your personal information—from your login credentials to your deposit…

Encrypted account dataDANA, OVO, GoPay, QRIS safeYour access rights explained
jago99 Your Privacy Comes First at jago99
DATA & PRIVACY HELP

How to Contact Us About Your Privacy

Email Support Send privacy requests or data access questions to our compliance team. Responses are sent within 5 business days with full details of the information we hold on your account.
Live Chat Available Monday to Friday, 10:00–22:00 WIB. Our support team can walk you through data access, deletion requests and account privacy settings in real time.
Account Settings Log in to your jago99 account and navigate to Settings > Privacy & Security to review permissions, update your contact details or download your data export.
SECURITY & YOUR RIGHTS

How We Protect and Use Your Data

Encryption Standard

All account credentials, deposit amounts and withdrawal requests are encrypted end-to-end. Payment details linked to DANA, OVO, GoPay and QRIS are tokenized so we never store raw card or bank numbers.

Data Retention

We keep your login and account history for the duration of your active membership. Transaction records are retained according to Indonesian financial reporting requirements, typically for seven years after the date of the transaction.

Cookies & Tracking

We use session cookies to keep you logged in and analytical cookies to understand how you navigate the lobby. You can disable non-essential cookies in your browser settings without affecting core account access.

Third-Party Sharing

We share minimal data only with payment processors (DANA, OVO, GoPay, QRIS networks) to complete deposits and withdrawals, and with compliance partners where local law requires verification.

Your Access Rights

You can request a full copy of your personal data, ask us to correct inaccurate information, or request deletion once your account balance is zero. Submit requests via Settings or email [email protected].

Policy Updates

We notify you of material changes to this privacy policy via email at least 30 days before they take effect. Continued use of your account after notification means you accept the updated terms.

Frequently Asked About Data & Privacy

We collect your email, phone number, username, full name and date of birth for identity verification. When you deposit via DANA, OVO, GoPay or QRIS, we also record your transaction ID and the amount. Device information (IP address, browser type) is logged for security and fraud prevention.

Active account records and recent transaction history are retained while your account is open. Deposit and withdrawal records are kept for seven years to comply with local financial regulations. After you close your account and settle any balance, we retain essential records for compliance but delete detailed personal data after one year.

Yes. Go to Settings > Privacy & Security in your account and select 'Download My Data'. You'll receive a file containing your profile details, transaction history and account activity within 48 hours, in a format you can open and store locally.

We use session cookies to keep you logged in and analytics cookies to track gameplay patterns and lobby navigation. Essential cookies cannot be disabled, but you can turn off analytics cookies in your browser settings or in our Preferences panel without losing account access.

Email our compliance team at [email protected] with details of your concern. We aim to respond within 5 business days. If you believe your data rights have been violated and local law permits, you may also file a formal complaint with the Indonesian data protection authority.

No. We do not sell or rent your personal information. We share data only with our payment processors (DANA, OVO, GoPay, QRIS networks) to process transactions and with legal compliance partners where local law requires identity verification or anti-fraud screening.

Once you request account closure and settle any balance, we remove your profile from our active systems within 30 days. Essential transaction records are archived for compliance. You can request complete deletion of your personal data after 12 months by emailing support; depends on local law we may retain records longer if legally required.